The Consumer Affairs Management programme builds qualifications in the area of consumer protection and empowerment as well as in consumer affairs management, including customer service and complaint handling.

The objective of the Consumer Affairs Management programme is to produce graduates who are able to meet the demands of the corporate sector, government agencies and consumer associations in the EU for socio-economic oriented experts in consumer affairs.

To achieve this goal, the programme is structured such that students become familiar with and can apply the perspectives of consumers, business/marketing, government and NGO's in consumer affairs.

The master programme in Consumer Affairs Management qualifies students in state-of-the-art approaches to each of the following consumer policy areas:

• factual knowledge about consumer policy, consumer law, influencing consumers, and consumer affairs management strictly and in connection with business and government
• theoretical understanding (and knowledge of theories from different disciplines) of developments in the consumer world
• understanding of the legal and cultural context of consumer decision making
• methodological skills in applied consumer research
• European orientation by focusing on consumer issues in the EU and by using English as lingua franca
• communicative skills in discussing issues and presenting results

EURECA

If you enrol in MSc in Consumer Affairs Management, you could also consider to apply for EURECA – European Master's Programme in Consumer Affairs. By joining EURECA, you will get the opportunity to go abroad to study a specialization within the field of Consumer Affairs at one of our EURECA partner universities.

EURECA is supported by the European Commission

For more information on EURECA click here